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FREQUENTLY ASKED QUESTIONS
We believe all hair types are beautiful and deserve expert care. While we truly appreciate textured hair, we want to be transparent—our team has limited experience working with tighter curl patterns, specifically types 3A to 4C. If you're unsure whether we’re the right fit for your hair, we’d be happy to consult with you or help connect you with a stylist who specializes in your texture.
What if I’m not completely happy with my service?Your happiness and trust are important to us. If you have any concerns with your hair after your appointment, please contact Halo Hair Salon within 7 days of your service.We ask that you allow us the opportunity to see your hair in person and make any reasonable adjustments before a refund or other resolution is considered. Adjustments related to the original service will be scheduled with your stylist or another member of our team at no additional charge when appropriate.Because of the time, products, and professional expertise involved in our services, refunds are not guaranteed. Our first priority will always be to work with you to find a reasonable solution and make sure you feel heard and cared for.
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